Terms of service

Effective Date: 04 February 2025

Welcome to Jaykatana Store (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. General Conditions

By using this website, you confirm that you are legally capable of entering into agreements and that all information provided by you is accurate and complete.

We reserve the right to refuse service to anyone for any reason at any time, including but not limited to suspected fraudulent activity, abuse of our services, or violation of these Terms.

2. Products and Availability

We make every effort to display our products accurately, including descriptions, images, colours, and pricing. However, slight variations may occur due to differences in screens, manufacturing processes, or availability.

All products are subject to availability. We reserve the right to discontinue products or limit quantities at any time.

3. Orders and Payments

By placing an order, you agree that all information provided is accurate and that you are authorised to use the payment method provided.

We reserve the right to cancel or refuse any order suspected of fraud, unauthorised activity, incorrect pricing, or misuse of the website.

Payment must be successfully completed before orders are processed and shipped.

4. Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors and will contact customers if an incorrect price affects an order.

5. Shipping and Delivery

Delivery times provided are estimates and may vary due to factors outside our control, including courier delays, weather conditions, customs delays, or incorrect customer information.

Customers are responsible for providing accurate delivery details. We are not responsible for delays or failed deliveries caused by incorrect information supplied by the customer.

Once an order has been handed over to the courier, responsibility for delivery tracking and transit updates may involve the courier service.

6. Returns and Exchanges

Customers must contact us within [insert number] days of receiving their order for return or exchange requests.

Products must:

Be unused and unworn
Be returned in original packaging
Include all original tags where applicable

We reserve the right to refuse returns that do not meet these requirements.

Certain items may not be eligible for return, including:

Personalised products
Limited edition releases
Items damaged after delivery due to customer use

7. Refunds

Approved refunds will be processed using the original payment method where possible.

Refund processing times may vary depending on the customer’s payment provider or bank.

Shipping fees may not be refundable unless required by applicable law.

8. Website Use

You agree not to:

Use this website for unlawful purposes
Attempt to gain unauthorised access to our systems
Copy, reproduce, or misuse our branding, designs, images, or content without permission
Submit false information or fraudulent orders

9. Intellectual Property

All content on this website, including logos, designs, artwork, images, text, and branding, belongs to Jaykatana Store unless otherwise stated.

You may not reproduce, distribute, modify, or use our intellectual property without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for indirect losses, delays, damages, or expenses arising from the use of our website, products, or services.

Our liability is limited to the value of the product purchased where permitted by law.

11. Privacy

Your personal information will be handled in accordance with our Privacy Policy. By using our website, you consent to the collection and processing of information required to complete your order.

12. Third-Party Services

Our website may use third-party services, including payment providers, courier companies, and Shopify services. We are not responsible for issues caused by third-party providers outside of our control.

13. Fraud Prevention

We reserve the right to investigate suspicious transactions and may request additional verification before processing orders.

Orders connected to fraudulent activity may be cancelled.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be effective once posted on this website.

15. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be handled according to applicable South African laws.

16. Contact Information

For questions regarding these Terms, contact:

Jaykatana Store
Email : info@jaykatana.xyz